Claims

Seamless Claims Support In Just A Few Mins

Get quality and timely assistance from Ditto’s dedicated claims support managers.

Need help with a claim?

Fill out this quick form and our team will get back to you at the earliest.

Round-the-clock claims support

At Ditto we care about our customers – we are here for you before AND after you buy a policy.

Receive immediate support in times of emergencies from highly trained and responsive support managers. Say goodbye to long queues and tedious forms.

You can always rely on us for a prompt response and compassionate assistance.

For any kind of assistance, contact us at:

080-48816818080-48816818

[email protected]

Behind The Scenes

Discover what happens after you call our claims executive

We get in touch with the insurer on your behalf and will file the claim if you haven’t done so already

We will handhold you during the entire process and help you with all the documentation work

We will follow up with the insurer to make sure the claim is approved as soon as possible

If the insurer fraudulently rejects your claim, we will escalate the matter and file a complaint with the grievance cell on your behalf

If there is still no resolution, we will help you file a claim with the Ombudsman and represent your case

What people think about us

See what customers say about Ditto’s claims support experience

@joinditto customer support is top notch! Kudos to @AmitKalita123 in supporting me throughout the process of getting my claim approved! #customersupport #CustomerExperience #joinditto

Jeffy Mathew

@jeffyishere

Same thing happened here. Took the issue to ombudsman and the insurance company finally accepted the claim. @joinditto was helpful here

Gowtham Dhamotharasamy

@gowtham4

@joinditto Just want to appreciate the efforts of Martin and Amit for their swift responses with complete details for my reimbursement claim. Such a relief to have your team's support always. Really a best choice to get insured via Ditto. Excellent Service!

Karan Dama

@karan_dama

Thank you @joinditto for the support you provided for the health insurance claim which got rejected and helping me to claim it back through various mode of appeals, and a special thanks to Amit Kalita for the support you provided till the end.

Fahiq Aboobacker

@Fahiqaboobacker

@joinditto Mr Amit Kalita & team from join ditto team helped me a lot with reimbursement of my father's health insurance claim. Very professional & helpful. Thank you. #happycustomer

Vysakh

@vysakhmuraliv

Consult @joinditto . They’ll provide suitable options and important points to look forward to while availing health insurance. Avail their free consultation and ask as much as you can. Even they’ll help to select the best and similarly provides assistance for claim settlement.

Kushagra M

@OccasionalCalm

I would like to shout out in support for @joinditto I recently took a health insurance through them & unfortunately had to use it immediately.They gave me 24x7support and helped me coordinate with the insurers immediately.Couldn’t have imagined the whole process without them 🙏🏼🙌🏼

Ajay Yeshwanth

what_is_in_name

@i_am_sunwin

FILE A CLAIM YOURSELF

How to file a claim for emergency and planned treatments

How to make a claim if you have a health insurance policy?

Emergency Hospitalization

In the case of emergency hospitalization, simply visit the network hospital desk and produce your policy number, including the name of the insurer.

If it’s a network hospital, they will intimate the insurance company about the claim and seek a cashless approval.

You may also be asked to fill out a pre-authorization request form. The hospital will help you with this.

If there are any issues in the process, you can reach out to our claims manager at 080-48816818 080-48816818 or [email protected] .

Planned Treatment

In case of planned treatment, you have to intimate the insurer 3 days before your planned hospitalization or surgery.

You can visit a network hospital, tell them your insurer and policy number and ask them to intimate the insurance company on your behalf.

But if you can do it sooner, you should probably consider doing that as insurance companies may take a while to investigate the veracity of your request.

If you don’t find a network hospital of your liking or if the cashless claim doesn’t pass, then you may have to file for reimbursement — wherein you pay the full cost of treatment and ask the insurer to reimburse you afterwards.

How to make a health-related claim on a reimbursement basis yourself?

To file a claim, you will need to download the claim form from the insurer’s website. Some insurers will also have an online portal for submission.

The claim form is often divided into two parts — Part A & Part B. You’ll have to fill out Part A and the hospital personnel will fill out part B. They’ll also have to sign and seal the document.

In the meantime, you have to collect and collate all the investigation and medical reports associated with your prognosis.

And finally, you will have to mail the original reports to the insurance company or upload them on the insurer portal and wait for them to process your claim.

If you need any help during the process, you can reach out to our claims manager at 080-48816818080-48816818 or [email protected].

How to make a claim if you have a term insurance policy?

We recommend calling our claims manager directly if your nominees have to make a claim, since the process can be slightly complicated.

Contact us at: